Our Privacy Policy
Red Lion Books places a great deal of importance on customer privacy and we are committed to protecting the privacy of our customers and those using our website site. We respect the confidentiality of the personal information which our customers provide us with. This policy covers the information we collect from you to process orders, provide services, such as our loyalty scheme, and for marketing purposes.
Red Lion Books will never sell personal information under any circumstances and will never share personal information with third parties unless strictly necessary in order to provide services to you or to fulfil your order. We never store credit card details or any other financial information.
We use the information we collect to serve our customers in the following ways:
Customer Orders
When an order is placed in the shop the information needed to complete it is transferred to our Customer order system. We mostly only need to know your name and a means to contact you. This can be a phone number or email address. If you wish to have a book delivered then we will also need your address. This information enables us to fulfil your order and keep you informed of the progress of your order. We do hold details of customers order history as this can often help with future orders. This information is stored electronically on a securely protected and encrypted hard drive. If you wish to have your details removed after completion of your order, please contact us@redlionbooks.co.uk
Loyalty Card
If sign up for a Red lion Books loyalty card we will ask if you would like also like to join our mailing list in which case we will need your email address. However, you may hold our loyalty card without joining the mailing list, in which case the only details we hold to administer the loyalty card scheme is your name and loyalty card number. We store this information securely on a protected and encrypted hard drive.
Mailing List
If you sign up to receive Red Lion Books email newsletter we will only ask for your name and email address. We will then send you periodic newsletters containing book news, invitations to author events, promotions and competitions.
To deliver our newsletter we use a third-party provider Edelweiss, who hold your email address at a secure location. We use Edelweiss software to help gather statistics on opening rates and clicks on links, which help us monitor and improve our communications. Individuals can unsubscribe at any time from newsletters by clicking the unsubscribe link contained at the foot of each newsletter.
Click here for Edelweiss privacy policy
Website
Visitors to or website www.redlionbooks.co.uk are tracked using Google Analytics, which collects statistical data and details of visitor patterns. Data used includes your IP address and locality and time spent visiting different pages of our website. None of this information uses, or requires the use, of personal information and is processed in a way that does not identify individuals. We do not make any attempts to find out the identities of individuals visiting our website.
Cookies
Our website also uses cookies which are small pieces of information that are stored by your browser on your computer’s hard drive. Red Lion Books website uses cookies to improve your use of the site and to enhance our site according to the preferences of our customers. Our cookies do not contain any personally identifying information. If you want to prevent the use of cookies, you can disable them within your browser. If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.